Frequently Asked Questions

how do i shop online at hopscotch?

Online shopping at Hopscotch is easy. All you have to do is:

Browse through our products and click on the product you like.

Review the product in detail, choose the size you want to buy (please check size charts!) and the quantity and then click the "Add to Cart" button.

A checkout page will pop-up and show you the total number of items / products in your shopping cart. At that point, you can either click "Checkout" or close the pop-up and continue shopping.

Clicking "Checkout" will take you to the “Checkout” page where you will fill in your contact details, review your order, choose a payment option (cash on delivery or credit card) and then click “Place Order” button.

That's it! You will receive an "Order Confirmation" email with details of your order.

Once the order ships, you will receive an "Order Shipped" email with tracking details of the package and the shipping company

Your order should be at your doorstep in 3-5 working days in Pakistan and 5-7 working days for international orders. If you do not receive the order in the given time, please contact us at [email protected] or call us at +92 03 111 111 467, Monday through Friday 9:30 AM to 5:30 PM (Pakistan only).

What kind of payment methods do you accept?

We accept the following payment methods:

Cash on Delivery (Pakistan only) | Credit Cards (VISA, Master Card)

do i need to set up an account to place an order?

You do not have to create an account with us to shop. Instead, you can do a “guest” checkout. However, by creating an account, you can: • Manage your account details, track your order status and review past purchases; • Save your shipping details for future purchases and a faster shopping experience; • Be informed about our latest stock, special online promotions and discounts! We take the online privacy of our customers very seriously and take all measures to protect your personal information, so you do not need to worry on that account. See our Privacy Policy for more details.

do your clothes run Large or small?

Hopscotch clothes typically fit the “average” sized child though the definition varies country to country. We think our size chart is a good way to figure out the size that will fit your child.

what is the best way to wash hopscotch clothes?

We provide washing instructions on our care labels. Unless written otherwise, we recommend:
  •     Gentle machine wash cold
  •     Wash inside out with like colours
  •     Use only non-chlorine bleach
  •     Line dry in shade or tumble dry on low heat
  •     High iron on reverse side
  •     Do not iron on print

the item i want is out of stock. what should i do?

We keep restocking our website. However, popular designs do run out fast. Please feel free to contact [email protected] with the product you are looking for and we will try to locate the product for you in our network.