Do I need to set up an account to place an order?
What if I don’t get a Sales Order Summary?
Sales Order Summary is essentially a soft receipt that would be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92 3111 111 467 to confirm your order.
Does adding an item to the shopping cart reserve it?
No, an item will only be reserved for you after you have confirmed your order at checkout.
How will I know that you have received my order?
The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at +92 3111 111 467.
Can I add items or make changes to an existing order?
Yes, we will be able to edit/modify your order within 1 hour after your order has been placed, once the order goes under processing no changes can made in your order.
What payment options do we have?
Cash on Delivery (available nationwide)
Online payment (Visa: Debit/Credit, Master: Debit/Credit)
Is Cash on Delivery (COD) available internationally?
Unfortunately, COD is only available in Pakistan.
What is the delivery time?
Local Order delivery can take between 3-5 working days, depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery the following working day. Timely delivery is subject to availability of stocks and payment authorizations.
What are the delivery charges for local and International orders?
Hopscotch offers free shipping over PKR 1500 in Pakistan and USD 100 for international orders.
How do I check the delivery status?
On dispatch, you will receive a text message/SMS via courier service which will include your tracking number so that you can track your order online at all times.
You can log on to our Courier Partner’s website for order status , enter your tracking number to track your order.
How is exchanged handled?
Exchange depends on stock availability.
We keep restocking our website. However, popular designs do run out fast. Please feel free to contact [email protected] with the product you are looking for and we will try to locate the product for you in our network.
Address for Exchange
Hopscotch E-Commerce Dept
186-S Quaid-e-Azam Industrial Estate
Kot Lakhpat Township